poorly trained staff and completely unhelpful

I called to ask for my contract to be frozen while I'm out of the country for 5 months. Firstly, the callcentre person was completely unhelpful until I got the manager. Then they gave me a number for their head office that does NOT work. I called the billing department and spoke to a man who spoke as if reading a script. Do they realise there are human beings on this end of the phone!?! Extremely poorly trained staff! When I asked him to respond to my question, he simply repeated the stock answer he gave me. <br> I fully intend to complete my contract, I simply don't want to be charged while I'm in a different country for half a year!! Instead of telling me \We don't want to do that"(because our profits are more important than our customers) I'm told \""It's not possible!\"" What ********. It's very possible for someone to simply resume the contract in 5 months time. I'm willing to continue the phone payments"