1 reviews | Active since Jul 2018
Poorly trained mtn staff
RE- Cancellation of Contract
Iv always been a loyal mtn subscriber.
I have an s7 edge which iv paid full term for 24 months.
On the last month I made a payment late as I thought my contract was over as that was what I was led to believe from the store personnel.
My line was deactivated and after paying the next day it was back on.
I am now being double debited on the last month of my account because mtn did not allocate my payment after 40 days! I have submitted proof of payment Twice!!! With so many references!!! The call center says theres nothing i can do.
So how do I even get my money back?!
I was going to take a new contract for my wife for an iPhone but you guys have just proven how poor your customer service is.
I will not be doing any more business with *******.
Thank you bringing this matter to our attention.
We sincerely apologize for any inconvenience you may have experienced with the your payment not allocated up to this far. We understand the frustration this breakdown in communication has caused.
I called your number *** @ 15:09 and there was no answer and could not leave a message.
Please email direct to me using *** . I will log a refund request with our banking department for the funds to be transferred to your bank account.
Warm regards,
Eunice
Complaints analyst.
Best regards,
Thank you bringing this matter to our attention.
We sincerely apologize for any inconvenience you may have experienced with the your payment not allocated up to this far. We understand the frustration this breakdown in communication has caused.
I called your number *** @ 15:09 and there was no answer and could not leave a message.
Please email direct to me using *** . I will log a refund request with our banking department for the funds to be transferred to your bank account.
Warm regards,
Eunice
Complaints analyst.
Best regards,