POOR/HORIBLE SERVICE

02ND June 2025

Hello Peter

To Whom It May Concern

RE: DISGUST AT MTN CUSTOMER SERVICE DELIVERY FOR MY WIFI CONTRACT Good afternoon.

My name is Nomvuzo Christina Nkosi. Identity number – *** 087. Home address – 1708 Umqolothi Crescent Greenfields. In March this year I app**** for a WIFI connection at my property. I paid an upfront amount of R498. Thereafter my Wifi service was disconnected. On Friday 25 May 2025, I went to MTN in Carlton Centre to enquire. I was told by a very unfriendly and unhelpful customer service agent that I need to make an upfront payment of R830 for my service to be reconnected. On Saturday 31st May 2025 my husband went and made the payment and was told that my service would be reconnected on the 01ST June 2025. To date my Wifi service has not been restored or connected. I enquired with MTN regarding my reconnection and was told that it will only be reconnected on the 01st July. This is unacceptable. I paid the money that I was required to pay with the promise that my service would be reconnected. I humbly require the assistance of Hello Peter to resolve the issue. If they cannot reconnect with immediate effect, then they need to refund all the monies that I paid over to them. I am really disgusted at the service I received from MTN. I would prefer to sign up with another service provider for my Wifi service and demand that MTN refund me. Please do not hesitate to contact me on cell number *** Thanking you

Mrs N.C.Nkosi