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celia P
1 reviews | Active since Mar 2009
26 May 2015, 09:10
Poorest service in SA
MTN is probably the worst service provider in SA. Made a claim on my insurance on the 3rd of this month, to this day nothing has been done to assist me. I'm really disgusted by their service or rather lack of service on their side, but yet every month they deduct money from our accounts without any shame. I have lost business because of them failing me over and over again. And while at it take your consultants to school to learn customer service and communication,EK IS GATVOL!! NXA
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
29 May 2015, 11:13Hello tsontsom,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I can imagine that this is very frustrating. I have escalated this to our insurance management teams attention to give feedback to shortly.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I can imagine that this is very frustrating. I have escalated this to our insurance management teams attention to give feedback to shortly.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply29 May 2015, 11:13
Official
Hello tsontsom,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I can imagine that this is very frustrating. I have escalated this to our insurance management teams attention to give feedback to shortly.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I can imagine that this is very frustrating. I have escalated this to our insurance management teams attention to give feedback to shortly.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
