1 reviews | Active since Jun 2015
Poorest service from mtn
I handed in my sony experia z on the 28th of February 2015 ever since I have been the one who has to make calls to find out what next.insurance refuses to pay for repairs for the charging port which they demand r600 from me lol ! Mtn insurance must re-imburse me all my insurance money paid thus far as they won't fix it.a man called me and refused to listen to my complaint instead he forcefull whgen will I make payment this month.so where are my minutes,data,sms and a loan phone.andre resigned and never did his job properlmy iy buever bothered to rectify what he did wrong.I refuse to pay for a handset I don't have for 4 months this is utter nonsense indeed.the worst service ever received.my insurance money must have been flushed down the tiolet as it clearly not working.
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the claim was declined because the sim card used on the phone differed from the one we have on records and as per the below terms and conditions the claim will be declined:
Repudiation Reason: Provisions 4 of MTN Equipment Insurance Policy
\The handset shall not be used in conjunction with any other MSISDN without express authorisation of the Administrator and an update of the policy conditions\".
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the claim was declined because the sim card used on the phone differed from the one we have on records and as per the below terms and conditions the claim will be declined:
Repudiation Reason: Provisions 4 of MTN Equipment Insurance Policy
\The handset shall not be used in conjunction with any other MSISDN without express authorisation of the Administrator and an update of the policy conditions\".