Poorest service ever, total disrepect for the cutomer.

I have been trying to cancel my contract now for two days. Contract has expired and I want to move the number to prepaid. They told me in the Baywest store that they cannot migrate it to prepaid, and 135 told me they would phone me back. As a matter of fact, the consultant in MTN did not even look at me, he was too busy with something else on the computer. He just brushed off my request with total disrespect and consideration. They might know me in the store, but that does not give them the right to treat me like I am nothing.