poorest service ever

So I app**** for a contract online - the service was excellent and quick. And from there all went to pieces. 1) I was Phoned form DSV a courier company that apparently handle MTN's deliveries on the 18th to arrange delivery of my parcel - lo and behold in a town 300km away - the parcel was sent to the wrong town 2) The woman apologised profusely and said it will be rerouted to my town 3) I Phoned her on the Friday asking her when it was to be expected in my town - to be told it has to be repacked...... 4) YEsterday afternoon (24/08 I was phoned by DSV in my town to arrange delivery of my device - eventually - So the arrangement was that it would be delivered today 25/08 before 12 as the driver is leaving early for Heidelberg 5) I phoned DSV in my town now 15:20 after still not received my device to find out what was going om - Jenine informed me that they don't know where the parcel is or when it will arrive .

POOREST SERVICE I HAVE EVER RECEIVED - NO ONE AT MTN IS COMING BACK TO ME - I've SPOKEN TO PERSON AFTER PERSON AFTER PERSON