Poorest service ever

<p>Good day.</p> <p>I sent a repair claim on my phone at MTN Insurance on the 2nd of August. They then collected it on the 3rd. The loan phone they gave me is broken, and I immediately informed them and have sinced tried to get a new one to no avail. I constantly followed up on the both the repair of my phone and the delivery of a new phone as I am without a phone. This is also my business phone, so I am suffering great losses. I paid the excess amount immediately when they finally sent it to me on the 31st of August. Since then it was a back and forth calling from MTN insurance department to the repair centre to Smartphone couriers. My phone was set to be couriered to the couriers from the repair centre on Monday. It is now Wednesday and the courier company says they don't have it and I must again follow up with MTN insurance. This is urgent. I request that my phone be deliverded to me today, The 7th of September before 4pm, or I will hold MTN liable for my business losses for the period.</p> <p>Regards</p>