Poorest service

No stars would I recommend MTN my mother that's a pensioner has been standing in the kitchen for 2 hours crying asking the billing department to assist her in 2024 September there was a *****ulent case whereby MTN gladly give out SIM cards without people's knowledge. a *****ulent case was opened we had no feedback we had no corresponded no one called was no one told us what to do no one said anything in the meantime we were trying to update still being loyalty in even though *****ulent cases is not a new thing for us fortunatelywe were trying to update our Wi-Fi contract whereby they said we cannot update our Wi-Fi contract due to the fact that there is still being a project case open and then we should only pay the amounts that we normally pay and once the project in case has been handed and sorted and been closed they were contact us until as when we have not received any communication now they are telling us that we have to pay for a contract that we did not choose it wasn't a way we are also we can have that our Wi-Fi contract and they said no no they would like us to pay my mother that's on pension the full bill after they have told my mom that we do not have to pay we only pay for what we normally have paid. She was holding on for 2 hours being transferred from one person to another no one calls her back no one helps her it's reference number of the reference number she's a pensioner we did not ask for this Wi-Fi contract and they telling it's uncap but it cuts out of the 15GB.even now she's trying to speak to someone that's working at MTN and he literally refused to help her