POOREST CUSTOMER SERVICES EVER HAVING A BUNCH OF ***** AS THEIR CALL CENTER AGENTS

HOPEFULLY HERE I WILL GET AN ANSWER ON MY BELOW EMAILS

From: Charlene Sent: 16 October 2017 01:34 PM To: ********** Subject: RE: IMEI NO: ********** ********** 2

Good Day

Please advise me if anyone is attending to this matter. It’s sad to see what type of service Is provided to your customers. 16 Days late with no feedback on my email. WOW what type of customer service is that.

Regards Charlene

From: Charlene Sent: 11 October 2017 11:09 AM To: ********** Subject: RE: IMEI NO: ********** ********** 2

Good Day

Can I please have some sort of feedback???????

Kind Regards Charlene Booysen Standardbank Atm Service Customer Liaision Officer ********** 672

From: Charlene Sent: 10 October 2017 04:36 PM To: ********** Subject: IMEI NO: ********** ********** 2

Good Day

Trust you are well.

I hereby type this email with so much disappointment as well as embarrassment as a customer with regards to the customer service that MTN provide to me as a customer. Referring to the IMEI no in the subject line • I booked this specific phone (MOBICELL PLUM) in at Pep Store Market Street JHB on the 05-07-2017 ( exactly 3 months ago) • I needed to constantly do follow ups as to the progress of the phone status. I was then told by the Manager of the store that MTN is on strike so the phone will not be picked up from their store. (of which that has got nothing to do with me as the customer) I then waited patiently for almost a month and a half with no feedback from either the store neither form you as MTN • Eventually the courier company collected the phone from their store, I still needed to do follow ups in order to get that information. • Furthermore I advise the store manager that they need to provide me with the account details where payment needs to be made in order for the phone to be fixed. • Another 2 to 3 weeks went by with no feedback or communication given to me as the customer. • I phoned the store again on Monday 08-10-2017 to find out where the account details is as I’m still waiting for it, just to come and find out that the phone has been despatched back to the store with the fact that no communication was received from me as the customer. Of which I dispute as I was the one that all the time needed to contact you guys for feedback. • Furthermore I needed to contact your call centre on ********** 349 to find out where the communication was sent to as I did not receive any. A “SO CALLED” query has been logged for that with Nomonde on the 09-10-2017 at 15h15 and I’m still waiting for an email with the ref no for that call. • I contacted your call centre again today 10-10-2017 at 1**** to find out about the status of my “query” just to come find out that the matter shows resolved on your side. How the HELL is it possible for a query to be resolved if the customer has not receive any kind of feedback I’m so disgusted by the type of service that I have receive from MTN this past 3 months. I will certainly not recommend this service provide to anyone not even my enemies for that matter.

I need to find out what will be the way forward now as I’m not willing to wait for the phone to get to the store and to be couriered back to you guys again and the same process that needs to follow. I totally feel that you guys have inconvenience me for long enough now.

I hope that this email will be treated with an out most urgent response.

Hope to hear from you soon.

Kind Regards Charlene Booysen