Poorest customer service ever
<p>when you guys wanted me to upgrade i would get a call almost everyday from you guys , did the upgrade and it allseems to be falling apart now and nobody will return my calls or emails, was promissed (no surprise there as this is not the first promise uyou guy broke) a call from a supervisor on wed morning , its friday and i have still not heard from a supervisoror from mtn , i have a billing issue regarding an agreement made with me by a agent by the name of sandra 'Sandra Mabunda . </p> <p>please get this sorted so we can continue a very long relationship </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
As per system record, it is noted that the matter was resolved and a credit was passed on 07-11-2016 to offset your MTN account. Kindly note there won’t be any debit order going through until the credit amount is depleted on your account. For more clarity you on your account you may contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
As per system record, it is noted that the matter was resolved and a credit was passed on 07-11-2016 to offset your MTN account. Kindly note there won’t be any debit order going through until the credit amount is depleted on your account. For more clarity you on your account you may contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo