TM
Toba M
1 reviews | Active since Jul 2011
14 Jul 2019, 17:18
Poor working experience, arrogant consultants
My sim card get damaged and bought the new one the make Sim swap but that all without success. I called several times speaking to different consultants with all of them promising same **** talk that the sim swap will be processed with in 24 hours. To date since the 6th of July my number is still not active. Can someone with better understanding of their work to assist me
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MTN South Africa's replyOfficial
15 Jul 2019, 12:30Good day Toba
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation please contact 135 and request for a supervisor to override the sim swap verification provided all security questions are answered.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation please contact 135 and request for a supervisor to override the sim swap verification provided all security questions are answered.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply15 Jul 2019, 12:30
Official
Good day Toba
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation please contact 135 and request for a supervisor to override the sim swap verification provided all security questions are answered.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation please contact 135 and request for a supervisor to override the sim swap verification provided all security questions are answered.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,