Poor voice quality.No option 2 speak to call agent

Item: MTN South Africa
Rating: 2
Author: Andre J

I tried to contact MTN on 147, but there's no option to speak to a consultant. I need to report poor voice quality lately from three different phones where using MTN. I stayed in the same house for the past 9 years and it's only the last couple of months that my calls get disconnected and people complain they can't hear us, or the voices 'cut out' during conversations. This was never a problem in the past. MTN, I trust you will fix this problem asap. Thank you

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Replies (1)

MTN South Africa's replyOfficial

02 Jul 2015, 14:40

Hello ANDREVJ,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly call our network department at ***. They will send you a form to fill in and thereafter send a technician to come and check the network problem in your area.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

MTN South Africa's reply02 Jul 2015, 14:40

Official