1 reviews | Active since Apr 2014
POOR - VERY poor service.
on 22 of September 2017 I went into the MTN store in Lichtenburg to Upgrabe 2 of our contracts. I've ask Tsidi what I need, so she wrote the list. When I got back, there was still a form she wanted, after I've ask her to write down what she needs. No luck. I went back to the store on Sunday. I recevied the 1 phone and she said the iphone will be in the store on wednesday, so I went back. On Saturday she said the limit must be increased so I told her to go ahead. I received the iPhone 7 on 3 October, but we waited 2hours for the safe to open. The safe opens, now, she must increase the limit of the contract - REALLY??? That must have been done 2 weeks ago. POOR - VERY poor service.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologize for the service lapse.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to lichtenburg Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologize for the service lapse.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to lichtenburg Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team