Poor value for money- *******!
Mtn is not far off from Vodacom when it comes to *****ing clients data!my data hasn't never ever gone so fast as it did the past two months. I went from buying 1GB per month to buying 3GB and last month I bought 4GB +2GB weekly' sand what sent me over the edge is that I just purchased a 2GB bundle and it tells me that my "free" 1GB will only last for 15 days... I feel like I pay for the 2GB's but only get the value of 500mb and I think that its unfair!!! Currently MTN is the most expensive when it comes to data sales and I switched networks from Vodacom because of the fact that MTN was at that time more cost effective and reliable but now it seems that MTN too has become a Gupta company which lies and deceives... shame on you for taking advantage of us!!!!! Your cheating the people who puts food in your mouths! Why are your costs so high? Why can't your data last? Why even give the free promo's if you can't see it through properly? Rather leave it! I'm so irritated by you!!!!
Dear Jo-Liza,
Thank you for taking the time to communicate to us why our data products did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Please note we have requested our billing team to validate the usage by providing you with URL report which shall be emailed to you for your review. Herewith is reference number ***
Here is also a few tips on how to curb your data usage going forward on your iPhone.
Allow Only Selected Apps to Use Your Cellular Data
Make sure to allow only selected apps to use data. It has always been one of the game changer tricks for me in fixing the fast data usage. So, give it a try.
Step #1. Tap on Settings → Cellular (Mobile in some cases).
Step #2. Toggle off the switch next to the app which you no longer want to use data.
Disable Location Services
One of the easiest tricks to prevent fast data consumption is to use Location Services only when it's needed.
Step #1. Launch Settings app → Privacy.
Step #2. Tap on Location Services.
Step #3. Toggle off the switch next to Location Services.
Turn Off Background App Refresh
Background App Refresh is known to consume not just a lot of power but also data. Hence, it's better to turn it off.
Step #1. Open Settings app → General.
Step #2. Tap on Background App Refresh.
Step #3. Toggle off the switch.
Disable Auto-Downloads and Updates Using Cellular Data
Disabling auto-downloads and updates can be good for the health of your cellular data as well.
Step #1. Open Settings app → iTunes & App Store.
Step #2. Turn off the switch next to Use Cellular Data.
Turn off Cellular Data for iCloud
When you are not connected to Wi-Fi, your iOS device uses the cellular network in order to transfer documents and data.
Step #1. Launch Settings app → iCloud.
Step #2. Tap on iCloud Drive.
Step #3. Scroll down and turn off the switch next to Use Cellular Data.
Disable Wi-Fi Assist
Whenever there is poor Wi-Fi, your iPhone automatically uses cellular data. Turning off Wi-Fi Assist can be a good idea.
Step #1. Open Settings app → Cellular.
Step #2. Scroll down and turn off the switch next to Wi-Fi Assist.
Prevent Mail App from Loading Remote Images
Prevent Mail app from loading stuff in the background.
Step #1. Open Settings app → “Mail.”
Step #2. Under Messages, toggle the switch next to “Load Remote Images.”
Stop Using Cellular Data for Apple Music
Make sure not to use cellular data for updating your library as well as loading the artwork.
Step #1. Open Settings app → Music.
Step #2. Tap on Cellular Data.
Step #3. Turn off the switch.
Send Low-Quality Images
If you communicate with your friends using a lot of images, it's better to send low-quality images. It will help you conserve a lot of data.
Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
I trust that you will find the above information insightful.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Jo-Liza,
Thank you for taking the time to communicate to us why our data products did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Please note we have requested our billing team to validate the usage by providing you with URL report which shall be emailed to you for your review. Herewith is reference number ***
Here is also a few tips on how to curb your data usage going forward on your iPhone.
Allow Only Selected Apps to Use Your Cellular Data
Make sure to allow only selected apps to use data. It has always been one of the game changer tricks for me in fixing the fast data usage. So, give it a try.
Step #1. Tap on Settings → Cellular (Mobile in some cases).
Step #2. Toggle off the switch next to the app which you no longer want to use data.
Disable Location Services
One of the easiest tricks to prevent fast data consumption is to use Location Services only when it's needed.
Step #1. Launch Settings app → Privacy.
Step #2. Tap on Location Services.
Step #3. Toggle off the switch next to Location Services.
Turn Off Background App Refresh
Background App Refresh is known to consume not just a lot of power but also data. Hence, it's better to turn it off.
Step #1. Open Settings app → General.
Step #2. Tap on Background App Refresh.
Step #3. Toggle off the switch.
Disable Auto-Downloads and Updates Using Cellular Data
Disabling auto-downloads and updates can be good for the health of your cellular data as well.
Step #1. Open Settings app → iTunes & App Store.
Step #2. Turn off the switch next to Use Cellular Data.
Turn off Cellular Data for iCloud
When you are not connected to Wi-Fi, your iOS device uses the cellular network in order to transfer documents and data.
Step #1. Launch Settings app → iCloud.
Step #2. Tap on iCloud Drive.
Step #3. Scroll down and turn off the switch next to Use Cellular Data.
Disable Wi-Fi Assist
Whenever there is poor Wi-Fi, your iPhone automatically uses cellular data. Turning off Wi-Fi Assist can be a good idea.
Step #1. Open Settings app → Cellular.
Step #2. Scroll down and turn off the switch next to Wi-Fi Assist.
Prevent Mail App from Loading Remote Images
Prevent Mail app from loading stuff in the background.
Step #1. Open Settings app → “Mail.”
Step #2. Under Messages, toggle the switch next to “Load Remote Images.”
Stop Using Cellular Data for Apple Music
Make sure not to use cellular data for updating your library as well as loading the artwork.
Step #1. Open Settings app → Music.
Step #2. Tap on Cellular Data.
Step #3. Turn off the switch.
Send Low-Quality Images
If you communicate with your friends using a lot of images, it's better to send low-quality images. It will help you conserve a lot of data.
Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
I trust that you will find the above information insightful.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,