Poor upgrade service

I have done an upgrade at the Mooiriver Mall MTN branch by staff member Rolique and have been waiting for more than 2 weeks for my S20 Plus and smart watch. Honestly, in more than 20 years of having contracts I have never experienced such utter incompetence from staff!! I am so sick of being told one thing by the staff member at the branch and another by MTN head office. I am ready to discontinue both my lines and go to another provider! It is not only this specific staff member, all the staff at this branch act as if they are burdened when they need to assist or get some work done. Also offline most of the time. Bad service and poor communication skills!