1 reviews | Active since Aug 2018
POOR UPGRADE MARKETING
Extremely unsatisfied with the service. I have been a client for almost 15years. A person from the mtn sales dept phoned me to offer a promorional upgrade. I confirmed that nothing would be changed on my current contract until i have received the new handset and signed a contract. The guy confirmed that nothing would be changed and that i would even have time to cancel the upgrade if i am no longer interested. The very next day i received messages from mtn that my contract has been upgraded. How do you upgrade a contract where nobody signed? And where is my handset? Im very unhappy and would not pay this account if i do not receive my handset and im satisfied
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The complaint was sent to Summer Sun Trading ( outsource partners of MTN) supervisors to contact you tomorrow for assistance to cancel the upgrade done on line with them.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The complaint was sent to Summer Sun Trading ( outsource partners of MTN) supervisors to contact you tomorrow for assistance to cancel the upgrade done on line with them.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your patience for the complaint to be resolved.
Kindly be advised that the upgrade was cancelled , the term date was reversed.
Please visit any MTN dealership to assist you with the upgrade.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your patience for the complaint to be resolved.
Kindly be advised that the upgrade was cancelled , the term date was reversed.
Please visit any MTN dealership to assist you with the upgrade.
Kind Regards,
Alice van der Merwe
Best regards,