MG
MICHAEL G
1 reviews | Active since Mar 2009
28 May 2020, 10:00
Poor upgrade experience
Poor experience on upgrade of business line. Please could someone senior come back to me -I upgraded my line 6 days ago on line directly with MTN head office and I have not had any communcation regarding my upgrade
MTNBusiness online application [#***]
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
28 May 2020, 17:31Thank you for your post.
We sincere apologized for any inconvenienced caused .
The request has been sent to the business department for further assistance.
We have requested for the agent Pulane Seutloali to contact you.
If you do not hear from her please escalate your complaint to ***
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused .
The request has been sent to the business department for further assistance.
We have requested for the agent Pulane Seutloali to contact you.
If you do not hear from her please escalate your complaint to ***
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply28 May 2020, 17:31
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused .
The request has been sent to the business department for further assistance.
We have requested for the agent Pulane Seutloali to contact you.
If you do not hear from her please escalate your complaint to ***
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused .
The request has been sent to the business department for further assistance.
We have requested for the agent Pulane Seutloali to contact you.
If you do not hear from her please escalate your complaint to ***
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MG
MICHAEL G's updateReviewer Update
29 May 2020, 08:46Please advise what is going on ?
My device is still not with me
upgrade done last week
What is going on?
Would Mtn like me to cancel and port number to Vodacom (I have been a client since 1994)
This is UNACCEPTABLE
i expect this to be sorted out and soem kind of compensation to be offered
This is NOT the way to treat a VALUED client !
THIS EMAIL
***
does NOT work keeps bouncing back
THIS IS NOT GOOD ENOUGH
My device is still not with me
upgrade done last week
What is going on?
Would Mtn like me to cancel and port number to Vodacom (I have been a client since 1994)
This is UNACCEPTABLE
i expect this to be sorted out and soem kind of compensation to be offered
This is NOT the way to treat a VALUED client !
THIS EMAIL
***
does NOT work keeps bouncing back
THIS IS NOT GOOD ENOUGH
MG
MICHAEL G's update29 May 2020, 08:46
Reviewer Update
Please advise what is going on ?
My device is still not with me
upgrade done last week
What is going on?
Would Mtn like me to cancel and port number to Vodacom (I have been a client since 1994)
This is UNACCEPTABLE
i expect this to be sorted out and soem kind of compensation to be offered
This is NOT the way to treat a VALUED client !
THIS EMAIL
***
does NOT work keeps bouncing back
THIS IS NOT GOOD ENOUGH
My device is still not with me
upgrade done last week
What is going on?
Would Mtn like me to cancel and port number to Vodacom (I have been a client since 1994)
This is UNACCEPTABLE
i expect this to be sorted out and soem kind of compensation to be offered
This is NOT the way to treat a VALUED client !
THIS EMAIL
***
does NOT work keeps bouncing back
THIS IS NOT GOOD ENOUGH