poor upgrade
<p>I upgraded my contract on the 22nd of May. Ref nr UV ********** . Someone phoned me on friday and told me my parcel will be delivered on monday the 5th of June. I phoned now to find out the parcel is scheduled for delivery the 12th of June. So i have to wait another WEEK. This is pathetic!! </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
Still no feedback
kind regards
Adri Brand
Still no feedback
kind regards
Adri Brand