Poor ********* service recieved what a way to end 2020

On the 29th of December I logged a case as my data of 1g and 350 mg was used up without me touching the phone, this was escalated to the technicians I called again on the 30th for a follow up where I spoke to Thulile a service champion that explained to me that they don’t know which applications used up my data it only shows that it was the internet I then I asked to speak to a team leader as I have not change settings nor subscribed to anything on my phone I spoke to a very rude team leader Nomfundo who fails to listen, apply empathy nor wait for a client to vent in order resolve my query she even cut the call on me as she was speaking on top of me on the line and she didn’t even introduce herself when she took over the call from Thulile I had to ask her that she does which was also unprofessional from Mtn customer service team leader , I feel that Nomfundo doesn’t even deserve that title i than had to recall and I spoke to a gentleman by the name of Babalwa who also didn’t have the report however he claimed that he is working remotely from home so his services are limited I then requested for the data to be reimbursed as they are not resolving my request the matter was escalated to his manager on email that I requested to be copied on *** I even spelled everything out for him he than promised matter will be resolved before close of business or 24hrs today is the 1st and still this is not resolved I lost R110 on the 29th and it was my birthday I couldn’t even communicate with my friends and family as I had no data, the service I have recieved leaves a bitter taste in my mouth as I fail how can such a big service provider fail to resolve such a simple matter, I am waiting for my data till today , I even explained that when I’m in JHB I normally buy 250mg and it last me for 2 to 3 days when I’m at work now I’m in KZN with no WiFi connection and 1gb is gone in less than 2 hours and 350 mg gone in less than an hour. MTN I need my data I know R110 is nothing to your company but to me it is a lot while we facing this pandemic we are all financially strained. I will not rest until this is resolved. Furthermore I need all my calls to be listened too and I need Nomfundo to be placed back on training because she lacks customer service values which is too listen, analyse and apply empathy . I felt she belittled me because she heard she is speaking to a black person and I don’t deserve any respect she didn’t even address me by my name which I gave to her agent. Nomfundo lacks the skill of dealing with irate customers train her.