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Frans V

1 reviews | Active since Aug 2011

07 Jun 2017, 13:14

Poor to no signal in Parow North

<p>I have been a loyal supporter of MTN since they started but have had enough now. I complaint about poor signal in 2006 and the service was prompt. They (Andre) installed a signal booster. This worked for 2 years and then packed up. I again contacted them and a technician came out, couldnt sort out the problem and took the booster with. This was the last I saw of them. </p> <p> </p> <p>We are now operating a business and the signal is poor to non existant. I again logged a call. The same technician and another guy came and tested the signal strenght. They indicated that I now fall in a dead zone and that they would have the tower adjusted to include me. They also promised to phone me 2 days later. This has not happened. I phoned them again and was told that they would get back to me. Nothing. I again phoned him yesterday and was asked to please supply the 4 cellphone numbers using this address. This was already done on their initial visit. I was also asked to send an email as part of the motivation as they dont just now a day provide boosters.</p> <p> </p> <p>So I have beeen told that they acknowledge that there is a fault with the network which they can resolve by turning the tower or by providing a booster. None of this has materilaized and I am now sitting with 4 contracts which makes these contracts unusable. I cannot even receive or make calls without gargling sounds coming from the phones and thus making the calls useless. THIS IS COMPLETLY UNACCEPTABLE!!!</p> <p> </p> <p>I spoke to Vodacom and they actually offered to came to my house and give me for FREE a cellfi signal booster.</p> <p> </p> <p>All I ask is for MTN to keep to their end of the contract and do something, anything to improve my signal.</p>

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Replies (1)
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Frans V's update08 Jun 2017, 06:39
Reviewer Update

We have contacted your Coverage Department on numerous occasions. They came out two weeks ago. No Success. No Feedback. I even have the technicians cell number which I mentioned in my letter above. I keep getting promisses or the phone just rings but no success or feedback. Please advise urgently or we will have to cancel our contracts with MTN and stop paying for a service we are not receiving.

Come on MTN. DO YOUR JOB!!!