Poor sustomer service from MTN

Have submitted a claim at MTN Greenstone, for my ****** handset that was insured by MTN as per a copy of my contract showing that I have opted to have my handset insured. MTN Greenstone advised that my handset wasnt insured. After repeated attempts to reach the call centre and e-mails sent to insurance enquiries, I have had no response yet. Meanwhile, I am left without a handset.<br> <br> A friend whose phone was ****** during the same incident, waited 2 weeks for a response from MTN to advise on the settlement amount on her contract to enable her to upgrade. Finally after 2 weeks of silence, an amount was given for settlement followed by another 2 replies contradicting previous correspondence. A 5 day waiting period was requested after every correspondence, leading to delays and inconvenience. (Ref. No. ***2)