Poor support

While I am very happy with the MTN network, the support really lets the experience down. I recently purchased a data bundle to share to the rest of my family using the data share option. After purchase I realised the data bundle isn't part of the share option. I phoned the call center for assistance and got a different answer each time, and no resolution on either.

Call 1 - Agent said she reset something and to reboot my phone. Not sure how this could possibly have solved anything as I was viewing the balance on the MTN app which I could have done from any phone and it would still be an issue. Call 2 - Agent said sharing that sort of data isn't possible, and it would mean I need to upgrade my contract. Asked me to phone back after 8am. Call 3 - Agent said she doesn't see the bundle on my account at all, and had to log a support ticket with the engineers that side. No response yet, but seeing that I know for a fact that the data bundle is active because I can see it on my app...I am not holding my breath any longer.

All I require is that the bundle be visible on the data share option. If it's not possible, I would like the bundle to be reversed / canceled / refunded as it's completely useless to me.

What would be even better is, if you can activate the everyday gigs bundle on two of my contracts. The option shows on the website, but for some reason you advertise things that aren't available to all your clients. In my case, my contracts are all top-up contracts and cannot be loaded with the everyday gigs. This information isn't displayed on the website. I have to rely on cryptic error messages and useless support calls for information.