Poor signal, poor service
<p> I have complained so many times, filled out the forms, escalated, exhausted my options. When I am home, I have NO SERVICE. I use to always have great signal. Even at work (also in Sandton) I have such bad reception. Please do something about this.</p>
Good day Marius,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per REQ:***, you were provided with a template to complete and send to our coverage contact centre hub via email. If you have done this kindly please provide us with the coverage ref you received so we can urgently address the problem with our network technicians. The reference number(s) can be sent to ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Marius,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per REQ:***, you were provided with a template to complete and send to our coverage contact centre hub via email. If you have done this kindly please provide us with the coverage ref you received so we can urgently address the problem with our network technicians. The reference number(s) can be sent to ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***