eM
edgar M
1 reviews | Active since Mar 2009
28 Aug 2015, 16:51
Poor signal NO RESPONSE from MTN
I logged complaint of poor signal at my home (reference ***5). MTN prmoised to respond but 2 weeks later no response!
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MTN South Africa's replyOfficial
31 Aug 2015, 09:33Hello emaistry,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that there was a coverage request logged on your behalf (Request ID: ***). The technician confirmed that there was new sites planned for the area but he's released a device for you to assist with the poor signal at home.
We've requested the technician to make contact with you and to confirm the delivery of the device.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that there was a coverage request logged on your behalf (Request ID: ***). The technician confirmed that there was new sites planned for the area but he's released a device for you to assist with the poor signal at home.
We've requested the technician to make contact with you and to confirm the delivery of the device.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply31 Aug 2015, 09:33
Official
Hello emaistry,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that there was a coverage request logged on your behalf (Request ID: ***). The technician confirmed that there was new sites planned for the area but he's released a device for you to assist with the poor signal at home.
We've requested the technician to make contact with you and to confirm the delivery of the device.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that there was a coverage request logged on your behalf (Request ID: ***). The technician confirmed that there was new sites planned for the area but he's released a device for you to assist with the poor signal at home.
We've requested the technician to make contact with you and to confirm the delivery of the device.
Regards
Tim
MTN Complaints Management Team: REQ:***