RP
Rushdy P

1 reviews | Active since Jul 2011

22 Jan 2016, 09:33

Poor Signal Issue responded to AMAZINGLY!

My conscience compels to report the amazing service I received from MTN!<br> I reported my poor signal issue through their website on, call it 'Day1'<br> Day2 - MTN contacts me with a second form requiring a bit more detail<br> Day3 - MTN rep, Wayne, contacts me to arrange a site visit to test signal issues and arrives the same day. He is friendly and knowledgeable and concludes within 15 minutes. Wayne concludes his report at his office and calls to inform me that their sub-contractor will contact me re installation of a free booster. Sub-contractor also calls me on the same day to arrange installation the following day<br> Day4 - Sub-contracted company arrives on time. Friendly, courteous and knowledgeable - even made an amendment that is not a part of their scope, purely to suit my preferences. Works concluded within the 45 minutes they promised. Signal now operating at an average of LTE 3/5bars (was Edge 3/5).<br> <br> For all the shoddy service we usually endure in this country - particularly from large companies, this response and quality of team members was nothing short of bewildering!<br> <br> Well Done, MTN!

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Jan 2016, 11:03
Official
Hello rushdy,

Thank you for taking out some time to compliment Wayne.

We have now forwarded the compliment directly to Wayne and the Network Quality & Coverage Team that was involved resolving the problem.

Regards
Tim
MTN Complaints Managemen Team: REQ:***