1 reviews | Active since Sept 2016
Poor signal in Centurion area
<p>I logged a complaint with MTN abour poor signal quality in the Centurion (Amberfield) area on the 7th of April this year and have not yet been resolved. It is so frustrating as the signal keeps dropping and all I'm getting is the run around with no real answers or feedback.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Hi Mike,
So much for the positive reply as this is all i am getting. No action to date and no further communication received.
The statement about MTN striving to provide the best service at all times is therefore false.
Further to having this annoying connection problem with my private sim, I also have an MTN 3G Sim card for working from home/remotely which I battle to connect with as well. You can imagine how irritated and frustrated I am as this is added to the current situation which is already infuriating.
What is going to be done to resolve this issue timeously?
Hi Mike,
So much for the positive reply as this is all i am getting. No action to date and no further communication received.
The statement about MTN striving to provide the best service at all times is therefore false.
Further to having this annoying connection problem with my private sim, I also have an MTN 3G Sim card for working from home/remotely which I battle to connect with as well. You can imagine how irritated and frustrated I am as this is added to the current situation which is already infuriating.
What is going to be done to resolve this issue timeously?
20 Days later and still no reply. This is the "best" service MTN strives for!
20 Days later and still no reply. This is the "best" service MTN strives for!