MvdW
Marius van der Walt
1 reviews | Active since Mar 2009
01 Feb 2016, 15:08
Poor signal / bad attitude
This is the third time I called MTN and complained about the connection speed and signal strength. Everytime they ask me to restart my phone, make sure its on 3g only. I tell them every time I have done these steps with no luck. I request a booster for my signal but they just brush me off. I pay MTN on average 1300 a month so that I can have no service or poor service. Why do they upgrade me with a smile but refuse to help me once I am signed on.
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Replies (1)
MTN South Africa's replyOfficial
02 Feb 2016, 16:15Hello mariusvd,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply02 Feb 2016, 16:15
Official
Hello mariusvd,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***