LB
Lynda B
1 reviews | Active since Jan 2016
10 Nov 2017, 12:00
Poor signal
We live on a farm and have always received 3G up until 2 weeks ago - we now only receive Edge. I have contacted MTN regarding this matter and to this day they have not got back to us regarding this problem. Telekom no longer supplies us with telephone lines do we rely on our cellular provider for an internet connection. For security on our farm we have a lot of technology like cameras that are linked to our cell phones. In light of the increase in farm attacks this poor service we receive from MTN has left us vulnerable and I will personally hold MTN responsible if anything should happen to us on our farm whilst we have such poor signal.
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Replies (2)
MTN South Africa's replyOfficial
10 Nov 2017, 12:26Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to the coverage department for assistance.
The contact number for coverage is ***.
Please use the following link to complete the questions regarding the coverage problem.
https://www.mtn.co.za/pages/NetworkCoverage.aspx
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply10 Nov 2017, 12:26
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to the coverage department for assistance.
The contact number for coverage is ***.
Please use the following link to complete the questions regarding the coverage problem.
https://www.mtn.co.za/pages/NetworkCoverage.aspx
Kind Regards,
Alice van der Merwe
Best regards,
LB
Lynda B's updateReviewer Update
10 Nov 2017, 16:46This is obviously just a standard answer - copy/paste scenario! Have already followed instructions given with no luck, so in fact it’s back to the beginning. As far as I’m concerned MTN is in breach of contract as they cannot supply what they offer.
LB
Lynda B's update10 Nov 2017, 16:46
Reviewer Update
This is obviously just a standard answer - copy/paste scenario! Have already followed instructions given with no luck, so in fact it’s back to the beginning. As far as I’m concerned MTN is in breach of contract as they cannot supply what they offer.