JK
Jackie K
1 reviews | Active since Mar 2016
08 Mar 2016, 10:17
POOR SIGNAL
MTN signal at my home is very poor. I logged a call with the signal department on 11 February 2016 and was assured that someone would be in touch within 10 days. I was told someone would come to my home to assess the signal levels and arrangements would be made to install a booster or similar to assist with my signal. Reference number: ***<br> I had to phone the call centre today and was told that I do not qualify for signal assistance. <br> No one bothered to let me know this. No one at MTN felt the need to keep me informed of this.<br> Think I'll visit Vodacom today. I'm sure I qualify there. And I know the Vodacom signal is very strong in my area. <br> Bye MTN.
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MTN South Africa's replyOfficial
08 Mar 2016, 16:30Hello ByeMTN,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply08 Mar 2016, 16:30
Official
Hello ByeMTN,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,