SJ
Samantha J
1 reviews | Active since Jul 2015
07 Oct 2015, 10:17
Poor signal
The signal of MTN has been so poor and so sporadic that I have had to invest in a Vodacom SIM for my tablet in order to continue functioning. The signal goes off continuously and when it is on, it is so weak. I have been an MTN customer since my first cell phone in 1994. I am seriously considering moving to Vodacom because I cannot continue being out of contact for long periods as is currently the case.
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Replies (1)
MTN South Africa's replyOfficial
07 Oct 2015, 10:39Hello SamanthaJank,
We are truly sorry for the inconvenience and the breakdown in service.
Kindly can we request that you complete the template below and send it to *** for a request to be logged on your behalf. A technician will be assigned to the request and will make contact with you to come out to your premises.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience and the breakdown in service.
Kindly can we request that you complete the template below and send it to *** for a request to be logged on your behalf. A technician will be assigned to the request and will make contact with you to come out to your premises.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply07 Oct 2015, 10:39
Official
Hello SamanthaJank,
We are truly sorry for the inconvenience and the breakdown in service.
Kindly can we request that you complete the template below and send it to *** for a request to be logged on your behalf. A technician will be assigned to the request and will make contact with you to come out to your premises.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience and the breakdown in service.
Kindly can we request that you complete the template below and send it to *** for a request to be logged on your behalf. A technician will be assigned to the request and will make contact with you to come out to your premises.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,