TO
Teegan O'Donnell
1 reviews | Active since Mar 2015
26 Aug 2015, 15:59
poor signal
This is now the second time I'm writing a report about MTN's poor signal. over the last few month it has been getting progressively worse. I have a 4g simcard yet they cannot supply me with a full signal of HSDPA. I have called your signal centre at length, to which I get \ I must pull the battery out my phone and wait 5 min ". this is pathetic advice and I still have had no explanation as to why my signal is so poor. I was also told they I must buy a signal booster at the cost of over R3000 with no guarantee that this will solve my problem. I find this very poor from your side and I still would like an answer as to why my signal is getting worse and worse """
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MTN South Africa's replyOfficial
26 Aug 2015, 16:12Hello Teegan 1810,
We are sorry for the inconvenience caused.
Please complete the template below & send it to *** for a request to be logged. A technician will be assigned to your request and they will assist with the issue being experienced.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Regards
Tim
MTN Complaints Management Team
We are sorry for the inconvenience caused.
Please complete the template below & send it to *** for a request to be logged. A technician will be assigned to your request and they will assist with the issue being experienced.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply26 Aug 2015, 16:12
Official
Hello Teegan 1810,
We are sorry for the inconvenience caused.
Please complete the template below & send it to *** for a request to be logged. A technician will be assigned to your request and they will assist with the issue being experienced.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Regards
Tim
MTN Complaints Management Team
We are sorry for the inconvenience caused.
Please complete the template below & send it to *** for a request to be logged. A technician will be assigned to your request and they will assist with the issue being experienced.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Regards
Tim
MTN Complaints Management Team