DP
David P
1 reviews | Active since Jun 2013
29 Jan 2015, 12:31
POOR SEVICE
I RECEIVED VERY BAD SERVICE ON THE 23/01/2015 WHERE I HAD TO WAIT FOR OVER 20 MINUTES HOLDING FOR MY CALL TO BE PICKED UP BY THE CALL CENTRE AGENT WHILE THEY WERE PLAYING MUSIC IN THE BACK-ROUND. WHAT MADE THE MATTER EVEN WORSE IS WHEN THE AGENT FINALLY ANSWERED MY CALL AND HE WAS SO RUDE. I HAVE THIS ON RECORD WHICH IS THE AUDIO RECORD. THE TOTAL TIME OF THIS CALL IS 40 MINUTES WHICH IS UNCALLED FOR. THE QUERY WAS FOR MY CONTACT ***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Feb 2015, 12:35Hello david pooe,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologise for the inconvenience caused.
According to our records a credit was passed for BIS services on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologise for the inconvenience caused.
According to our records a credit was passed for BIS services on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply17 Feb 2015, 12:35
Official
Hello david pooe,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologise for the inconvenience caused.
According to our records a credit was passed for BIS services on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologise for the inconvenience caused.
According to our records a credit was passed for BIS services on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,