Poor Services Still and now I am approaching my attorney.

Item: MTN South Africa
Rating: 1
Author: Norah M

From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: Thursday, 12 September 2019 10:04 To: *** Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Importance: High

Good Morning,

Just need to know I pay over 800.00 for the contracts but only my phone is working as discussed previously. I get credited for air time my normal amount, Data my Normal amount SMS I pay my normal amount for my husband 2x numbers and my 2x numbers yet only one activated, I have paid these contracts since my husband passed away 4 months now, I am loosing as a customer, can you explain, how many more mails do I need to send and how many more change of ownerships must I do, maybe MTN is just spiteful when it comes to death and they want the other left spouse to suffer and make money out of them, MTN Really. Going to greenstone mall and going to the shop there and all your other shops are us less and un productive staff working there that have no concern and wont assist put up their shoulders and say I must call legal, and legal has no contact and when you phone MTN Customer services they leave a message on line for the legal department to call me back, I send E-mails 4 months now and every time legal comes up with a different excuse, I have my Executor to back me on this as they two have all the copies of your mails and different excuses and so do I.

Please sort this out – I have gone to hello peter – now I am going legal to my attorney and MTN will pay for the Attorney costs.

Regards

From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: Wednesday, 11 September 2019 11:27 To: *** Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662]

I understand, I did the change of ownership three times at MTN shop in Green stone for both numbers and the ****les nubers, I can’t keep up and down to MTN and nothing gets done, Yes both numbers and the ****les I did change of ownership for.

Please Advise, I have an email to the executor that both numbers are activated from the legal department and yet only mine, my late husband’s number is still not activated nor the ****les, I pay, there has been numerous arguments regarding different excuses, one was I had to pay first, it was always a debit order I also sent this through to the legal department of MTN, I paid cash, and its 100 up to date, why is it only MTN I have this problem with and no other.

Please I am still mourning the loss of my husband he was a human and the loss of my mother and MTN don’t know how to communicate with each other.

Really next year when I up grade I will keep my *** and *** and I will go to Cell C, even Cell c laughed at the matter last week when I was there, I showed them the third request I did at MTN and they say MTN must know it’s not legal. So Please can you help and sort this out ASAP. I am not going a fourth time to MTN standing there for four hours and they do everything scan it to legal department and everything goes missing.

Regards

From: Legal Action Department [mailto:***] Sent: Wednesday, 11 September 2019 11:16 To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662]

Good day Kindly be advised that if i proccesed with desconecting the lines i will have switch all of the them off hence im asking if is the one nuimber you need to keep and by asking that you will have to put that number under you name. Kind regards, Simiso Vilakazi Legal Department MTN SA Reference Number: 500662

--Original Message-- From: *** Date: 11 Sep 2019 10:47 AM To: *** Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Morning, I have done this numerous times so is there a lack of communication with MTN, poor services. Really wake up people. Another comement I could add to hello Peter. From: Legal Action Department [mailto:***] Sent: Wednesday, 11 September 2019 10:23 To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Good day Please be advised that if you want to keep one line on this acvcount you need to do a transfare of ownership at an MTN shop. Kind regards, Simiso Vilakazi Legal Department MTN SA Reference Number: 500662

--Original Message-- From: *** Date: 6 Sep 2019 11:52 AM To: *** Cc: *** Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Morning, please explain when will *** be active again, this phone is still un-active, I have paid MTN up to date, I don’t see why I must pay the full services and only have use of one phone *** and no use of *** and the Wifi numbers (****les) Why and what’s going on??? Same question over and over, I bet when I MUST UPGRADE YOU WILL WANT ME TO UPGRADE WITH MTN, well no I have let everyone know the poor services we have received from MTN. I will at no chance upgrade next year with MTN ever again. Regards From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 15 August 2019 01:24 PM To: *** Cc: Mcewan Malo (Sanlam) Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Importance: High Afternoon Please tell me the turn around time that *** will be functional again as its not activated yet only *** is activated. Kind Regards From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 15 August 2019 09:45 AM To: *** Subject: FW: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Importance: High Morning, please see attached POP done last night; I did forward this, this morning too. +- when will my late husband’s phone be reconnected. Thanking you for all the help. Kind Regards From: Legal Action Department [mailto:***] Sent: 15 August 2019 09:28 AM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Y'ello, Kindly see the below banking details as requested: Absa Bank Acc#: *** Branch#: 632005 Ref#: A*** Balance: R886.08 Please go into an MTN store to do a transfer of ownership so as to avoid a suspension. Kind regards, Dineo Motsepe Legal Department MTN SA From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 15 August 2019 07:24 AM To: *** Cc: Mcewan Malo (Sanlam) Subject: FW: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Importance: High Morning, Please find POP attached for MKTN Contract. The debit order must run from each 1 of the months. Please explain the *** when will this phone be in service. Kind Regards From: Guenevere Gouws [mailto:***] Sent: 14 August 2019 07:10 PM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: Fwd: Payment confirmation MTN proof of payment ---------- Forwarded message --------- From: Standard Bank <***> Date: Wed, Aug 14, 2019, 6:07 PM Subject: Payment confirmation To: <***>

Dear MTN

A payment has been made to your account. To view the details of the payment, please open the attached PDF file.

You may require Adobe Acrobat Reader on your computer to open the PDF file. If you do not have this software, you can download it free of charge from https://get.adobe.com/reader/.

If you have any questions or would like more information, email *** or call our Customer Contact Centre on ***. If you are calling from outside South Africa, call +***4.

Our consultants are available between 8am and 9pm on weekdays, and 8am and 4pm on weekends and public holidays.

Regards, Standard Bank

*** @StandardBankZA @standardbankgrp

International +***1 Standard Bank Group StandardBankGroup

The Standard Bank email disclaimer and confidentiality note /> This email, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of the Standard Bank Group Limited and/or its subsidiaries ("the group"). It is confidential, private and intended for the addressee only.

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From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 14 August 2019 10:39 AM To: Mcewan Malo (Sanlam); *** Cc: *** Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Importance: High Morning, Thank you, only problem is they debited my account before why can’t they do that again, I sent them my banking details. Please send me banking details and Ref I must use. Services on one phone, will the *** be in use then, if they did not make the error the debit orders would of run like usual. Kind Regards From: Mcewan Malo (Sanlam) [mailto:***] Sent: 14 August 2019 09:55 AM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: FW: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Good Day, Nora Kindly see the e-mail below, received now from MTN. McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +***9 F +***9 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa From: Legal Action Department <***> Sent: 14 August 2019 09:48 AM To: Mcewan Malo (Sanlam) <***> Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Yello Thank you for the email. Kindly note the lines are suspended due too non payment on the account, the client must pay R 886.80to open the lines as the client is using the services. Kind regards, Tshepiso Moletsane Legal Department MTN SA Reference Number: 500662

--Original Message-- From: *** Date: 12 Aug 2019 10:12 AM To: *** Cc: *** Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Good Day, Your e-mail dated 01/08/2019 below refers. You confirmed that the account is still active but the beneficiary confirmed that she can still not use the numbers and that she is still struggling to get the contract transferred into her name, after numerous attempts at your MTN stores as instructed by you. Can you please have a look into this matter and furnish us with feedback as soon as possible. Regards. McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +***9 F +***9 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa From: Legal Action Department <***> Sent: 01 August 2019 09:27 AM To: Mcewan Malo (Sanlam) <***> Subject: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Good day Please be advised that account is still active. Kind regards, Simiso Vilakazi Legal Department MTN SA Reference Number: 500662

--Original Message-- From: *** Date: 25 Jul 2019 10:24 AM To: *** Cc: ***; *** Subject: Estate Late: SB Masuret - Account Number: A*** Good Day, The above matter as well as our e-mail below refers. Attach please also find proof that the surviving spouse app**** for the transfer pf the contract into her name and yet you proceed and cancel the contract. Kindly reinstate the contract with immediate effect and furnish us with your written confirmation once the contract is reinstated. We look forward to hear from you a soon as possible. Regards. McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +***9 F +***9 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa From: Mcewan Malo (Sanlam) Sent: 15 July 2019 10:21 AM To: '***' <***> Subject: FW: Estate Late: SB Masuret - Account Number: A*** Importance: High Good Day, We are attending to the administration of the above-mentioned estate, and enclose a certified copy of the Death Certificate and Letters of Executorship. Kindly transfer the account to the name of the surviving spouse and furnish us with written confirmation: Details of the surviving spouse Norah Leigh Masuret I.D: *** 088 Address: 56 Dunlin Road Terenure Kempton Park 1619 Telephone Number: *** / *** We also enclose a copy of the Identity document of the beneficiary and marriage certificate for your records. We look forward to hearing from you. Yours faithfully McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +***9 F +***9 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa

Please click on the following link for terms of use of this communication / Klik asb. op die s***el vir die gebruiksbepalings van hierdie kommunikasie: http://www.sanlam.co.za/email-terms-of-use “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” From: Guenevere Gouws [mailto:***] Sent: 14 August 2019 07:10 PM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: Fwd: Payment confirmation MTN proof of payment ---------- Forwarded message --------- From: Standard Bank <***> Date: Wed, Aug 14, 2019, 6:07 PM Subject: Payment confirmation To: <***>

Dear MTN

A payment has been made to your account. To view the details of the payment, please open the attached PDF file.

You may require Adobe Acrobat Reader on your computer to open the PDF file. If you do not have this software, you can download it free of charge from https://get.adobe.com/reader/.

If you have any questions or would like more information, email *** or call our Customer Contact Centre on ***. If you are calling from outside South Africa, call +***4.

Our consultants are available between 8am and 9pm on weekdays, and 8am and 4pm on weekends and public holidays.

Regards, Standard Bank

*** @StandardBankZA @standardbankgrp

International +***1 Standard Bank Group StandardBankGroup

For more information about Standard Bank Group Limited see www.standardbank.co.za

“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”

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