POOR SERVICES , HOW UNPROFESSIONAL FOR PEOPLE WORKING FOR MTN BUT DOES NOT KNOW HOW TO DO THERE JOB

with the poor customer experience the store managers , call centre agents we have been receiving , iPhone 16 upgraded the 21st of August , phone switched off the 25th , returned it 26th of Augusts , was told we will have feedback within 7 days , its the 11th of Sept , no positive feedback provided , spoke to a jaylin at the call centre , spoke to a porsche in store , spoke to a Ndzama also from the call centre , and not one of them could provide customer services regarding a fault of the phone that was returned with in 7 days , how unprofessional , we are paying customer that never missed a payment to be treated like this , we asked for it to be escalated to an area or regional manager as nobody can help , seems as if they dont care about the query as long as they are receiving the money , please provide some positive feedback and get someone higher to contact us as no store manager or call centre agent can assist , we have escalated it to the complaints department , on Tuesday and still no response , how ridiculous is to have people working for an MTN company but does not know how assist with one simple query , we did not break the phone , the phone switched off with having it for 5 days , we require feedback regarding this matter or we will be taking this further , Pathetic for no one to be knowing how to do there job , Vangate MTN needs to take accountability for the poor services they have been giving .