dP
devashnee P
1 reviews | Active since Oct 2017
08 Oct 2017, 20:10
poor services from mtn
I lost my dad 3 months back my dad upgraded my contract 1 day before he could pass away .I wanted to continue the contract so I did nd I was paying for my contract my dad had taken another phone as well but that phone contract ended because we did not pay for the phone that the contract ended mtn disconnected the line of the active contract when I required about it has I'm paying for services I'm not getting mtn was messing around instead of helping me
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MTN South Africa's replyOfficial
17 Oct 2017, 15:36Good day Devashnee
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note we are unable to reactivate the account as the account holder is deceased and the relevant documents were sent to our legal department.
Kindly be advised that you have the option of taking the contract under your name however this will be treated as a new application.
According to notes on the account you have been informed with regards to the documentation needed.
Please advised if you required further information regarding this.
Regards,
MTN S.A
Best regards,
MTN South Africa's reply17 Oct 2017, 15:36
Official
Good day Devashnee
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note we are unable to reactivate the account as the account holder is deceased and the relevant documents were sent to our legal department.
Kindly be advised that you have the option of taking the contract under your name however this will be treated as a new application.
According to notes on the account you have been informed with regards to the documentation needed.
Please advised if you required further information regarding this.
Regards,
MTN S.A
Best regards,