lO
lize O
1 reviews | Active since Nov 2015
23 Nov 2015, 15:07
POOR SERVICES FROM HER STORES IN KROONSTAD AND WEL
I took a contract out with MTN in welkom, the phone gave me troble sincer day one, when i visited Naomies store in Kroonstad the refused to help me and said they cant do anything for me, ive Phone Naomi and said that the service in her store is poor, she then shouted and swear and put the phone down in my ear. The shop in kroonstad is also giving out my personal info to everyone. This is very poor service
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MTN South Africa's replyOfficial
24 Nov 2015, 08:22Hello Lize Oosthuizen,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
The request has been sent to the stores managers to investigate the service received from the stores.
Please send to me the ID copy' and authority letter yo give you full access to the account. My fax ***.
Please take the handset back for the repair center to assist you with the assessment for the handset. Please take with you the proof of purchase.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
The request has been sent to the stores managers to investigate the service received from the stores.
Please send to me the ID copy' and authority letter yo give you full access to the account. My fax ***.
Please take the handset back for the repair center to assist you with the assessment for the handset. Please take with you the proof of purchase.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply24 Nov 2015, 08:22
Official
Hello Lize Oosthuizen,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
The request has been sent to the stores managers to investigate the service received from the stores.
Please send to me the ID copy' and authority letter yo give you full access to the account. My fax ***.
Please take the handset back for the repair center to assist you with the assessment for the handset. Please take with you the proof of purchase.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
The request has been sent to the stores managers to investigate the service received from the stores.
Please send to me the ID copy' and authority letter yo give you full access to the account. My fax ***.
Please take the handset back for the repair center to assist you with the assessment for the handset. Please take with you the proof of purchase.
Kind Regards,
Alice van der Merwe
***