XM
Xoliswa M
1 reviews | Active since Oct 2017
20 Oct 2017, 09:43
POOR SERVICES EVER
FOR THE PAST 5 MONTHS I HAVE BEEN CALLING MTN CALL CENTRE (808) AND I GET NO HELP FROM THEM .I HAVE BEEN DE*****ED ON MY ACCOUNT ********** 701 ,THEY REFUND MY MONEY BY PUTTING ON MY MTN ACCOUNT NOT MY PERSONAL ACCOUNT SO FOR THE PAST 5 MONTHS I HAVE BEING ASKING THEM TO CREDIT MY ACCOUNT AND EVERTIME THEY TELL ME AFTER 24-48 HOUR IT WILL BE CREDITED(NEVER HAPPENED) .THEY TELL ME THAT WHO EVER WAS LOGGED MY CASE DONE IT INCORRECT AND THE AGENT THAT ASSIT ME WHEN I CALL TELL ME THAT HE/SHE HAS DONE IT CORRECT AND I BE REFUND
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Replies (3)
MTN South Africa's replyOfficial
21 Oct 2017, 14:08Good day Xoliswa,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply21 Oct 2017, 14:08
Official
Good day Xoliswa,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
XM
Xoliswa M's updateReviewer Update
24 Oct 2017, 05:07Good day
Hope I won't wait other 5 month for my money....
XM
Xoliswa M's update24 Oct 2017, 05:07
Reviewer Update
Good day
Hope I won't wait other 5 month for my money....
XM
Xoliswa M's updateReviewer Update
31 Oct 2017, 18:24Good day kabelo
It been a week , and I haven't had any response from you or MTN. Can you kindly inform me what should I do now as promises aren't kept?
XM
Xoliswa M's update31 Oct 2017, 18:24
Reviewer Update
Good day kabelo
It been a week , and I haven't had any response from you or MTN. Can you kindly inform me what should I do now as promises aren't kept?