Poor services ant thats the way it will stay. MTN Terminated my contract and wants me after four month of been a widow, going on my knees begging for help, they cant claim from the Estate so I wander what they going to do, as a ********** contract was ope

-----Original Message----- From: Stafford <***> Sent: 16 September 2019 07:13 PM To: '***' <***> Cc: '***' <***> Subject: FW: Test E-mail/A***

Evening Alice Could I have a copy of the so called contact MTN says I had that was handed over to legal department from 2012 to 2014, I do know I never had a contract I would like to see the signature, need to hand this to my attorney ASAP. In 2012 my handbag was ****** in a high jacking with all my goods ID and Drivers and wallet, I would like to see paperwork ASAP. I have had the *** contact number for many years with my late husband's number ***. Where is the contract cover????

1st I paid my MTN *** see the Statements attached, I have proof I have done everything on myside, I will at no time go back to the store again . My phone was working second time around 100% paid in full, I did not have any other contract except Cell c for my son in 2008.

I did not ask for my contract to be terminated too day or another day, all I asked for when will my husband number be activated, MTN will not get one more cent out of me for their mishaps, I sent you my bank statements see the EFT payments made by me, now you people are telling me there is a termination fee, I have all paperwork change of ownership as the remaining spouse to take over the contract and then it works then it does not, Know you telling me I must pay again, who in this life told anyone to terminate my contracts, but only MTN, well I will bring both phones to MTN Saturday and the ****les, you have terminated my contracts on your own behalf and poor evidence, meaning you can't and will at no time try and claim by the estate as this was not the agreement in the and is not allowed, I have a clear credit record and have never been handed over to ITC or any other.

2nd, I have at no time terminated the contract MTN DID this due to ********** old account that was opened on my ID number and details in 2012 just after our son passed away and after me been hijacked. I have no memory of so whatever of having this contract as in 2014 my husband took ill and passed away this year 08 May 2019, and that it was handed over to your legal department but nothing was outstanding tells me legal department knew it was ***** at that time.

3rd, I will at no time go on my knees anymore begging MTN for the change of ownership, MTN can have the devices back and my attorney will draw up a letter regarding this matter that the devices are handed back to MTN and MTN can keep the keep the numbers, as MTN Terminated the contract not the client and MTN wants the client to keep begging and going on their knees for assistance, a client is not a dog to beg for assistance, it's been over 4 months ongoing, then it's ON then its Terminated, I will phone my Bank to debit MTN the payment for this month for my refund, I am not a ATM to pay another fee because they Terminated the contract, and I the client have lost out on my husband phones Data, Airtime but I keep paying.

My attorney said due to MTN terminating the contract without my knowledge due to *****, I am not held responsible for any outstanding monies and MTN by law. to the sections act, cannot claim from late estate of Mr SB Masuret. Also that I am not allowed to be handed over due to MTN Legal department that wants client to beg and beg like a dog.

I am a widow Mourning mu husband and mother after each other and MTN thinks clients must go on their knees and beg for help and sorting this matter out its been 4 moths and I must be happy - poor services.

I have taken a contract out at another service provider as told by my attorney and if MTN wants to go to court its fine with me and my attorney, we will meet in court.

Kind Regards