Poor services and staff don't care

It was 6th of January my girlfriend upgraded cellphone and gave me as gift. She was assist by black lady while the lady still busy with filling documents, she call another lady (white) because of she was going to lunchtime (bad service)

It where the problem began a african lady asked my girlfriend does she want new line or old because she new it was gift then she gave them my cellphone number so that all the package ill be receive.

When that lady handover as she was running for lunch she wrote wrong cell phone number with one digit, luckily my girlfriend noticed that while they still processing and the one was continue with documents promised to sort mistake in no time.

And my girlfriend told them she want insurance for cell phone as it for contract in case we lost the phone, they explain about insurance and told her insurer will phone her for activating insurance.

We waited for insurance to call but nothing happening till we check document that lady tick the box says "we dont want insurance".

Today it 29th January we called and visit shelly beach mtn cellphone store for this matter they keep saying will resolve the problem including manager sing the same song,

I haven't received anything related the package that comes out with cellphone and by 30th ill be starting first payment and worse part phone is not insured the way i see that document.

Im very disappointed with poor services and their staff doesn't pay attention in their job, that staff are don't care too much.