1 reviews | Active since Sept 2019
Poor Services
MTN, poor bad services, I need to know is this lawful, my husband passed away 08 May 2019, I app**** for a change of ownership, was done all went 100%, then the Executor sent a letter to MTN for me to do change of ownership, MTN just declines my change of ownership there and then the contract, MTN hoping to claim from the estate, after them been told they cannot claim from the estate, I did another change of ownership the store in Greenstone across Dischem, the consultant beg=hind the counter assisted, scanned everything through as requested, but he went on leave, the debit order did not go through, I paid via EFT as MTN cancelled everything, been without a phone for over a month, then I paid again MTN said I have not paid, yet I did and again as they cancelled the debit order. its been since June that I have to pay for the full package - I have my number in use but my Late husbands number and the ****les are still not activated, for some reason sending mails to ***, no response and every time the say its activated and its not, will I upgrade to with MTN again no, I also tell everyone what has happened even other service provides say its not lawful what MTN has done, I will pay till the contact is over, but other customers must know if their loved ones pass away MTN is the only cell phone provider that does this, MTN does not care about their customers and you just money to them, next year I will keep my numbers and go to a better cellphone provider. I have sent 100s of mails and still no luck. how does one pay the full package and nobody cares I want all 3 other numbers activated but its like talking to the wall. Please customers this twice before upgrading to MTN, I know of 15 people with the same problem as me and its sad and bad poor services. From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 06 September 2019 11:52 AM To: *** Cc: *** Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Importance: High
Morning, please explain when will *** be active again, this phone is still un-active, I have paid MTN up to date, I don’t see why I must pay the full services and only have use of one phone *** and no use of *** and the Wifi numbers (****les)
Why and what’s going on???
Same question over and over, I bet when I MUST UPGRADE YOU WILL WANT ME TO UPGRADE WITH MTN, well no I have let everyone know the poor services we have received from MTN.
I will at no chance upgrade next year with MTN ever again.
Regards
From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 15 August 2019 01:24 PM To: *** Cc: Mcewan Malo (Sanlam) Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Importance: High
Afternoon
Please tell me the turn around time that *** will be functional again as its not activated yet only *** is activated.
Kind Regards
From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 15 August 2019 09:45 AM To: *** Subject: FW: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Importance: High
Morning, please see attached POP done last night; I did forward this, this morning too. +- when will my late husband’s phone be reconnected.
Thanking you for all the help.
Kind Regards
From: Legal Action Department [mailto:***] Sent: 15 August 2019 09:28 AM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662]
Y'ello, Kindly see the below banking details as requested: Absa Bank Acc#: *** Branch#: 632005 Ref#: A*** Balance: R886.08 Please go into an MTN store to do a transfer of ownership so as to avoid a suspension. Kind regards, Dineo Motsepe Legal Department MTN SA
From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 15 August 2019 07:24 AM To: *** Cc: Mcewan Malo (Sanlam) Subject: FW: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Importance: High
Morning, Please find POP attached for MKTN Contract.
The debit order must run from each 1 of the months. Please explain the *** when will this phone be in service.
Kind Regards
From: Guenevere Gouws [mailto:***] Sent: 14 August 2019 07:10 PM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: Fwd: Payment confirmation
MTN proof of payment
---------- Forwarded message --------- From: Standard Bank <***> Date: Wed, Aug 14, 2019, 6:07 PM Subject: Payment confirmation To: <***>
Dear MTN
A payment has been made to your account. To view the details of the payment, please open the attached PDF file.
You may require Adobe Acrobat Reader on your computer to open the PDF file. If you do not have this software, you can download it free of charge from https://get.adobe.com/reader/.
If you have any questions or would like more information, email *** or call our Customer Contact Centre on ***. If you are calling from outside South Africa, call +***4.
Our consultants are available between 8am and 9pm on weekdays, and 8am and 4pm on weekends and public holidays.
Regards, Standard Bank
Contact us: Follow us on: South Africa *** facebook.com/StandardBankSA community/standardbank.co.za
*** @StandardBankZA @standardbankgrp
International +***1 Standard Bank Group StandardBankGroup
Copyright Standard Bank. All rights reserved. The Standard Bank of South Africa Limited (Reg. No. ***). Authorised financial services provider. Registered credit provider NCR CP15.
The Standard Bank email disclaimer and confidentiality note /> This email, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of the Standard Bank Group Limited and/or its subsidiaries ("the group"). It is confidential, private and intended for the addressee only.
Should you not be the addressee and receive this email by mistake, kindly notify the sender, and delete it immediately. Do not disclose or use the email in any manner whatsoever. Views and opinions expressed in this email are those of the sender unless clearly stated as those of the group.
The group accepts no liability whatsoever for any loss or damages - whatsoever and howsoever incurred - or suffered resulting or arising from the use of this email or its attachments. The group does not warrant the integrity of this email nor that it is free of errors, viruses, interception or interference.
The group will never send you any email or other communication asking you to update or confidential information about you or your account. If you have any doubts about the legitimacy of this email or other emails you receive claiming to be from Standard Bank please forward them to ***
For more information about Standard Bank Group Limited see www.standardbank.co.za
From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 14 August 2019 10:39 AM To: Mcewan Malo (Sanlam); *** Cc: *** Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Importance: High
Morning, Thank you, only problem is they debited my account before why can’t they do that again, I sent them my banking details.
Please send me banking details and Ref I must use.
Services on one phone, will the *** be in use then, if they did not make the error the debit orders would of run like usual.
Kind Regards
From: Mcewan Malo (Sanlam) [mailto:***] Sent: 14 August 2019 09:55 AM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: FW: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662]
Good Day, Nora
Kindly see the e-mail below, received now from MTN.
McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +***9 F +***9 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa
From: Legal Action Department <***> Sent: 14 August 2019 09:48 AM To: Mcewan Malo (Sanlam) <***> Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662]
Yello Thank you for the email. Kindly note the lines are suspended due too non payment on the account, the client must pay R 886.80to open the lines as the client is using the services. Kind regards, Tshepiso Moletsane Legal Department MTN SA Reference Number: 500662
--Original Message-- From: *** Date: 12 Aug 2019 10:12 AM To: *** Cc: *** Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Good Day, Your e-mail dated 01/08/2019 below refers. You confirmed that the account is still active but the beneficiary confirmed that she can still not use the numbers and that she is still struggling to get the contract transferred into her name, after numerous attempts at your MTN stores as instructed by you. Can you please have a look into this matter and furnish us with feedback as soon as possible. Regards. McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +***9 F +***9 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa From: Legal Action Department <***> Sent: 01 August 2019 09:27 AM To: Mcewan Malo (Sanlam) <***> Subject: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A*** [#500662] Good day Please be advised that account is still active. Kind regards, Simiso Vilakazi Legal Department MTN SA Reference Number: 500662
--Original Message-- From: *** Date: 25 Jul 2019 10:24 AM To: *** Cc: ***; *** Subject: Estate Late: SB Masuret - Account Number: A*** Good Day, The above matter as well as our e-mail below refers. Attach please also find proof that the surviving spouse app**** for the transfer pf the contract into her name and yet you proceed and cancel the contract. Kindly reinstate the contract with immediate effect and furnish us with your written confirmation once the contract is reinstated. We look forward to hear from you a soon as possible. Regards. McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +***9 F +***9 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa From: Mcewan Malo (Sanlam) Sent: 15 July 2019 10:21 AM To: '***' <***> Subject: FW: Estate Late: SB Masuret - Account Number: A*** Importance: High Good Day, We are attending to the administration of the above-mentioned estate, and enclose a certified copy of the Death Certificate and Letters of Executorship. Kindly transfer the account to the name of the surviving spouse and furnish us with written confirmation: Details of the surviving spouse Norah Leigh Masuret I.D: *** 088 Address: 56 Dunlin Road Terenure Kempton Park 1619 Telephone Number: *** / *** We also enclose a copy of the Identity document of the beneficiary and marriage certificate for your records. We look forward to hearing from you. Yours faithfully McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +***9 F +***9 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa
Please click on the following link for terms of use of this communication / Klik asb. op die s***el vir die gebruiksbepalings van hierdie kommunikasie: http://www.sanlam.co.za/email-terms-of-use “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”
From: Guenevere Gouws [mailto:***] Sent: 14 August 2019 07:10 PM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: Fwd: Payment confirmation
MTN proof of payment
---------- Forwarded message --------- From: Standard Bank <***> Date: Wed, Aug 14, 2019, 6:07 PM Subject: Payment confirmation To: <***>
Dear MTN
A payment has been made to your account. To view the details of the payment, please open the attached PDF file.
You may require Adobe Acrobat Reader on your computer to open the PDF file. If you do not have this software, you can download it free of charge from https://get.adobe.com/reader/.
If you have any questions or would like more information, email *** or call our Customer Contact Centre on ***. If you are calling from outside South Africa, call +***4.
Our consultants are available between 8am and 9pm on weekdays, and 8am and 4pm on weekends and public holidays.
Regards, Standard Bank
Contact us: Follow us on: South Africa *** facebook.com/StandardBankSA community/standardbank.co.za
*** @StandardBankZA @standardbankgrp
International +***1 Standard Bank Group StandardBankGroup
Copyright Standard Bank. All rights reserved. The Standard Bank of South Africa Limited (Reg. No. ***). Authorised financial services provider. Registered credit provider NCR CP15.
The Standard Bank email disclaimer and confidentiality note /> This email, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of the Standard Bank Group Limited and/or its subsidiaries ("the group"). It is confidential, private and intended for the addressee only.
Should you not be the addressee and receive this email by mistake, kindly notify the sender, and delete it immediately. Do not disclose or use the email in any manner whatsoever. Views and opinions expressed in this email are those of the sender unless clearly stated as those of the group.
The group accepts no liability whatsoever for any loss or damages - whatsoever and howsoever incurred - or suffered resulting or arising from the use of this email or its attachments. The group does not warrant the integrity of this email nor that it is free of errors, viruses, interception or interference.
The group will never send you any email or other communication asking you to update or confidential information about you or your account. If you have any doubts about the legitimacy of this email or other emails you receive claiming to be from Standard Bank please forward them to ***
For more information about Standard Bank Group Limited see www.standardbank.co.za