JM
Julio M
1 reviews | Active since May 2014
20 Mar 2015, 10:40
Poor services
I Lost my phone on 12/03/15 and went to MTN branch canal walk to file in insurance claim didn't want to waste time. The MTN consultant did Admin work required for insurance claim and she sent a email to the insurance claim department ref no: #*** and the email came stating 5 days \waiting period"the 5th day passed no consultant from the branch or the insurance consultant contacted for feedback about the claim I was annoyed of the care-less-ness "
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Replies (1)
MTN South Africa's replyOfficial
24 Mar 2015, 20:50Hello mabija1110,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply24 Mar 2015, 20:50
Official
Hello mabija1110,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,