POOR SERVICE/NO ASSISTANCE MTN

Good day

In March 2022 my mom cancelled her contract with MTN in writing after a rooter was delivered and returned. The reason was she was promised a phone and she did not even know how to use a rooter and had no need as she did not even use WhatsUp. By that time my mother was already 80 years of age. After MTN blocked her number and kept on phoning her for money she owed them she changed her number and asked me to assist. I am trying since August 2022 to resolve this matter with MTN by sending emails to their queries and also their complaint email addresses. My mom passed away on 9 December 2024 and I did inform MTN and sended a death certificate but they keep on handing the debt to other debt company's. Two different debt company's already contacted me since she died and the last amount was over R5000 that she owes them. For me this is poor service and negligence by such a huge company and they also do not have any systems in place for one person to handle a complaint because every time you contact them it is a different person and there is not even a number of that person to contact. I went to MTN office in Middelburg Mall this morning and they said they can not help me because the account is already at their legal team. I must contact them via WhatsApp. I did and all options that there is on the number is for a new line. She also adviced me to complaint with Hello Peter. Her words not mine it will speed up the proces*****R!!!!