Poor service you offering MTN insurance

A consultant called me to offer me insurance when I first bought my phone only to find out I was covered for something I did not want I have been calling MTN insurance it's 2 months now since I ask for a call recording with no respond all their consultant still haven't helped me and they expect to deduct money at the end of the day with such poor service they don't even send policy document this MTN insurance seem to be ****