poor Service yet again MTN

I am writing to complain regarding my contract renewal with MTN.

i went to upgrade my contract In July when my number was up for a renewal, whereby i choose a S22 with a Galaxy Watch 5, i proceeded to place my order and and was told i had to wait for stock, in which i had no issue with.

A few weeks later they discovered they cannot get the watch 5 and i will be given the Watch 6 with my upgrade , my phone and watch 6 had arrived at the store but for the last 2 weeks they got no price on my contract.

Today when i went to the store as the wait is now ridiculous, i got told they cannot do the deal, which is ridiculous because i ordered this before the watch 6 came out , it is not my problem MTN cannot update their systems in time.

it’s very frustrating that Vodacom and Telkom can do this deal for me but MTN is dropping the ball.

i am going to take this further and post on social media, as this is not the first problem with MTN as i had a second contract with MTN and i was been billed after i cancelled the contract for 2 months , in which i still have not been credited.

MTN really need to catch a wake up.