1 reviews | Active since Jan 2017
Poor service yet again I need to
<p>I wrote a review already about how long i had to wait for my contract that I had app**** for in November 2016. By the time I got a response from mtn in January 2017 I had just fetched my phone from the mtn shop. My contract was to be debited on the 31st of every month and my contract is R300 pm but mtn debited me today which is the 1st of Feb and at R467.00 . I need someone to tell me why because i didn't have it a full month if anything it should have been pro-rata like how my data was given at a pro-rata rate . Also it's very ridiculous that your pietermaritzburg midlands liberty mall branch does not have a landline to contact them. Everything listed as their number only rings or does not exist anymore. I need to know why I was charged more than R300?</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that MTN bills a month in arrears of which the pro - rata airtime and data with normal monthly package services that were billed correctly and from the next bill period, the premium will be what was agreed upon if there are no additional charges over and above your normal subscription.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that MTN bills a month in arrears of which the pro - rata airtime and data with normal monthly package services that were billed correctly and from the next bill period, the premium will be what was agreed upon if there are no additional charges over and above your normal subscription.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.