nR
natasha R
1 reviews | Active since May 2012
08 Jan 2018, 13:50
Poor service, wrong billing
Here's my 25th complaint and my 2nd on hello Peter. I app**** for a 199r data black Friday special at northgate mtn. The store processed a r299 application. I asked that they rectify this on the system which they are still doing so. I did not accept this contract nor accept the sim card but I was billed r428 at the end of Jan for something I don't have. Mtn Northgate refunded me 400r but ****** me of the 28r. *******. I was told on hellopeter that the billing department when correct the package on a sim card I don't have. I call mtn northgate and they say they are waiting for head office to cancel the r299 contract so they can activate the 199r pacakage. I call customer service and they say only the store can correct the package in the system and if its not corrected the i will be billed again for something I don't have. ****ing sort this out before you contact me!!!
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Replies (2)
MTN South Africa's replyOfficial
08 Jan 2018, 15:22Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Northgate Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply08 Jan 2018, 15:22
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Northgate Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
nR
natasha R's updateReviewer Update
08 Jan 2018, 20:12Thank you Mike but please understand how frustrating this is for me as a customer. Last week i was told that the matter was escalated to the regional manager but till date the regional manager has not contacted me or attempted contacting me.
nR
natasha R's update08 Jan 2018, 20:12
Reviewer Update
Thank you Mike but please understand how frustrating this is for me as a customer. Last week i was told that the matter was escalated to the regional manager but till date the regional manager has not contacted me or attempted contacting me.