nR
natasha R
1 reviews | Active since May 2012
02 Jan 2018, 22:27
Poor service, wrong billing
I app**** for a black Friday data contract special which was pre approved. When I went to store (northgate) to fetch the sim card I was told that the sales assistant processed the wrong deal. I asked that mtn northgate rectified this on the system as I won't be accepting the wrong deal (till date they are still fixing this as it was not a mistake by me but by the STORE). Today (27th December) mtn debits my account for R428 and when I call mtn they tell me that this is for a R299 data contract + pro rata billing. I did not accept this contract so why the **** was my account debited? I want the monies reversed today in my bank account!!! The wrong account deactivated and the correct account activated. Idiots get this sorted out!!!
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Replies (2)
MTN South Africa's replyOfficial
03 Jan 2018, 14:21Thank you for your post.
We sincere apologized for any inconvenience incurred.
The request was sent to the billing department to correct the package, the store has not as yet sent the copy of the contract signed for R299.00 for cell number ***.
We have sent the complaint now to the MTN store Regional managers to intervene here.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply03 Jan 2018, 14:21
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The request was sent to the billing department to correct the package, the store has not as yet sent the copy of the contract signed for R299.00 for cell number ***.
We have sent the complaint now to the MTN store Regional managers to intervene here.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Best regards,
nR
natasha R's updateReviewer Update
03 Jan 2018, 20:37Thank you so much for the prompt reply and your intervention. I was not winning with the store at all.
nR
natasha R's update03 Jan 2018, 20:37
Reviewer Update
Thank you so much for the prompt reply and your intervention. I was not winning with the store at all.