Poor service with upgrade process

I placed an order for an early upgrade on 4 March at which point is was “conditionally approved”. I phoned about a week ago and the order was “approved” waiting to be “finalized”. I don’t hear anything from them. I don’t get a tracking number and I have no idea where my package is or when it will get here.

If you call them you wait 40 minutes for someone to answer the phone and sometimes you get cut off. The lack of progress and feedback is appalling.

I’ve been a customer for 10 years and spend thousands every month with this company.