Poor service with unfriendly staff

Since the 29th I've been coming to MTN Kenako store 0993 for a month to month deal. I have a pocket router as well as a MTN Huawei router. After the deal went through the consultant asked me to pay R2000 upfront for a router.

I explained that I have routers. She said with the deal I want, I have to buy a router with that deal. I left the store and kept searching online for a month to month deal.

Eventually a late deal for R259 came up simcard only. I went back to the store on Monday and again Wednesday. I took a screen grab of the deal and showed it to the consultant. She said that my routers are not compatible with the advertised product. I contacted MTN online and send them pictures of the routers I have.

The rep**** that both my routers are compatible with the product I requested and do have network in my area. According to the store 0993 the deal doesn't show up on their system.

I'm right now from the store to show them the messages and chats online. It really frustrated me to be at this store since Saturday and problem not solved yet. I was really angry and the manager asked me to leave the store or call the police as I refused to leave until they assisted me. I left on my own. What hurts me is since cellular phones came out I am a loyal MTN customer for decades to be treated like trash.

Why does MTN online advertise deals that they know the stores can't assist. I'm deeply disappointed by the treatment I got